SHIPPING (WITHIN THE US):
We strive to ship orders within 2-3 business days of when they are placed (usually sooner).
Please keep in mind our facilities are closed on the weekends, so orders placed after business hours on Friday and throughout the weekend will be shipped in the order they were received starting on Monday at the beginning of our business day.
We ship using USPS to any US address. We will send you a shipping confirmation email once your order has left our warehouse.
We provide free shipping for all orders.
| Shipping Method | Time | Cost |
| Standard Shipping | 2-3 business days for processing + 5-7 bussiness days for delivery | $0.00 |
Order cutoff time: (GMT-05:00) Eastern Standard Time (New York)
Due to the increased order volume, the standard shipping to US may be slightly delayed.
Also we have choosen the cheaping method of shipping to ensure customer will cost least at our store but sometimes it’s also the reason your order(s) is delayed, so please understand for us.
Due to the wildfire in parts of CA and severe weather in AZ, and of course the covid-19, delivery of orders in Canyon Dam, Greenville and Youngtown may be delayed. We appreciate your patience!
SHIPMENT CONFIRMATION :
You will receive a Shipment Confirmation email once your order has shipped containing your Tracking number(s). The tracking number will be active within 24 hours.
CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at robbinsenglish8284129@gmail.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
ORDER CANCELLATION:
Within 24 hours after placing your order, you can cancel the order, we will refund 100% of your order value. Please refer to the refund policy here
HOW TO TRACK YOUR ORDER?
If you want to track your order, please Visit on Track Order for information.
SHIPPING DELAYS :
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
ITEM NOT RECEIVED :
If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered. You need to contact the carrier to find your bag as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at robbinsenglish8284129@gmail.com will try our best to assist you.
DAMAGED PACKAGES:
To make sure your damaged goods problem is resolved smoothly, please return to the picture throughout while your package is opened. From your pictures, they can only contact the carrier and handle it for you.
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
CONTACT US
- Time Support: Monday – Friday: 9:00AM – 5:00PM CST
- Address: 6250 Bromley Avenue|Oakland, CA 94621, United States, USA
- Email: robbinsenglish8284129@gmail.com